By enabling all business resources to share the same set of information and tools, Athene changes the way subscribers operate their business. Using Athene, operational inefficiencies and business delays driven by separate and manual interaction between customers, suppliers, and employees disappear. With built-in "chameleon-like" flexibility, Athene is well suited for a cross-section of business markets. Here are just a few examples.

In many companies it can be challenging to track capital assets. Assets are often distributed across organizational boundaries, buildings, states, and even countries. Without convenient methods of maintaining and reviewing centralized asset records, asset management can be a particularly tough task. Athene makes asset tracking a breeze while also establishing a configuration management database benefiting many.

Operational Scenario:
A major accounting firm with offices in the United States, Canada, and the United Kingdom has a deployed install base of over 900 computers. While network operations are managed on a distributed regional basis, central asset tracking is performed by the financial department. Using Athene, regional operations departments are able to autonomously work on their tasks at hand, while simultaneously maintaining an asset database used by the central financial department. Using information folders to model assets, consolidated reporting can be performed at both the regional and corporate levels. The financial department is able to track purchase attributes, depreciation schedules, in-service states, and locations along with any other needed data elements.

Meanwhile, by keeping configuration management records in common information folders, the network administrators and technicians are also benefited by having needed information readily available (even at 2:00am from their home.) This information is extremely helpful when working an issue or considering network upgrade strategies. Using Athene's workflow processing tools, end-users are even able to request repairs and upgrades that are coordinated by network operations and handled by a third party vendor. On a need-to-know basis, event alerts, approvals, and status can seamlessly involve the end-user, network operations, and vendors.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Even the smallest companies can now afford needed tools. Athene's standard information and workflow management tools are easily focused for many asset management needs.

Traditionally companies have used paper, phone calls, faxes, and e-mail to communicate with others. Each of these messaging media has its own set of advantages and disadvantages. One common disadvantage really stands out; none of these media offer a convenient way for the initiator to status his communication. Using the Internet and Athene, a better option is now available.

Operational Scenario:
Using e-mail, a rapidly growing full-service leasing firm was losing track of customer requests for support and additional equipment. Using e-mail, customers felt as if their requests for service were being sent into a black hole, possibly never to be seen again. With slipping customer satisfaction, the leasing firm started looking for a better communications alternative.

After implementing Athene, dramatic improvements were immediately recognized. Without any additional staff or equipment, the leasing company is now able to keep track of all customer requests regardless of who received them. By setting service-level-agreements, customer expectations are managed using a systematic approach. Customers are pleased because they can conveniently submit requests and status their disposition. Now commitments are rarely missed and any need for improved support is automatically tracked.

E-mail now seems like a chaotic form of communicating standard business needs.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Even the smallest companies can now afford needed tools. Athene's standard information and workflow management tools are easily focused for many business communications needs.

Today's medical insurance industry requires many different entities to make things work. Whether it's insurance verification, claims submittal, or processing, operations can be disjointed and filled with paperwork. Using Athene, service providers, individual members, and insurance administrators are all able to work more closely without confusion.

Operational Scenario:
As a new employee needing to visit a doctor, Sarah wonders if her medical insurance coverage is active. Using the Internet and her Athene account, Sarah was able to confirm her coverage and select a doctor.

Arriving at her doctor's office, the office manager provides a partially completed form printed from the Internet. Because Sarah had already provided information via the Internet, the form contains most information required for the office visit . Procedurally, the office manager also verifies Sarah's current insurance coverage status using Athene. Many peices of information that would otherwise be communicated manually and in handwritten form are now available from Athene in legible form.

After the office visit, the office manager submits an insurance claim for services rendered. Because Athene was used to submit the claim, payment turnaround is reduced and the claim's status can be checked at any time.

This collaboration is possible because Sarah's employer, service provider, and insurance administrator are all seamlessly communicating using Athene.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Even the smallest companies can now afford needed tools. Athene's standard information and workflow management tools are easily focused for many workflow processing needs.

Many franchise Point-of-Sale (POS) systems produce daily data files designed to document how a store performed during the business day. Usually the data is either pulled or delivered in "flat files" over a data network or modem connection. Without tools for consolidating and analyzing this data, management opportunities are missed.

Operational Scenario:
As a progressive franchise owner operating fourteen franchises in three different states, Bill was looking for a better way to manage his business. With a desire to expand operations, Bill knew he needed scalable business management tools. Using older tools, operations management relied upon paperwork, fax machines, phone calls, and repetitive manual analysis. On a daily basis each store generated and forwarded mounds of data requiring someone to process, consolidate, analyze, and file as information. Business decisions based upon sales and operational trends were difficult to make because too much manual data processing was required to even ponder any "data based meaning." The environment produced data overload and information shortages. Even when data was processed, it was difficult to leverage because there was no easy way to share it with store managers and vendors. Bill needed a better solution.

After implementing Athene, dramatic improvements were immediately recognized. Without any additional staff or equipment, Bill's company is now able to manage business more efficiently and effectively. Sales data is now automatically stored in a relational database that effortlessly supports consolidated reporting and anaylsis needs. Custom business reports can now be generated for sales trending, inventory control, staffing needs, and theft detection. Most paper forms are replaced with on-line versions allowing immediate distribution and reporting. Using Athene's collaboration tools, store managers, vendors, and franchise management are all able to use the same set of business information and tools.

Bill can now afford to purchase more franchises.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Even the smallest franchise owner can now afford needed tools. Athene's standard information and workflow management tools support most franchise needs, however, a custom "personality module" is required to handle specific point-of-sale systems.

In the real estate property management business, many different customers and suppliers are needed to get things done. Whether it's the tenant, maintenance contractor, or property owner, communications can be disparate and yet share information joined by a piece of property. As an Athene subscriber, collaborations can help improve an organization's ability to manage their portfolio of properties.

Operational Scenario:
A tenant in a major business complex experiences a heating and air-conditioning problem. Needing to report the problem, the tenant can call a designated point-of-contact, or he can use the Internet and his Athene login to initiate an event. By choosing to initiate an event, the tenant can alert the property management team and know his issue will be worked within an established timeframe. He also knows he can conveniently track the event throughout its lifecycle. The property management team is happy the tenant used Athene because the event can now be automatically tracked, seamlessly passed to appropriate parties, and added to their historical database of work performed. Following the subscriber defined lifecycle, the event comes to the immediate attention of the property management team. Reviewing the tenant's need, the property management team authorizes further investigation. This moves the event's ownership to the building's HVAC contractor. Using Athene, the HVAC contractor is automatically notified of the need for a technician to research the problem. By updating the event's status, the contractor sets everyone's expectations and communicates discoveries. Determining the malfunctioning unit's compressor has failed, the contractor moves event ownership back to the property management team for approval of needed work. After receiving approval (communicated via Athene), the contractor performs the needed work which resolves the problem. All along the way and as needed, the tenant, property management team, contractor, and building owner track the event's progress.

Because Athene is available to all principles involved in this and other property management settings, operational efficiency and effectiveness is improved. As a communications tool, lease terms, payment status, cleaning schedules, emergency evacuation plans, emergency numbers, and a plethora of other items, all defined by the subscriber, can also be shared with any authorized party.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Even the smallest companies can now afford needed tools. Athene's standard information and workflow management tools are easily focused for many real estate property management needs.

Service orders come in many forms. Trouble ticketing, telecom Move Add Change (MAC)requests, Return Material Authorizations, and ordering a piece of equipment are just a few examples. With built-in flexibility allowing subscribers to define their own process flows, Athene's workflow processing engine provides systematic support for all types of service requests.

Operational Scenario:
An outsourcing company supporting various private telecommunications networks uses a central staff to support their PBX provisioning efforts. With a large and diverse customer base, the outsourcing company needed a ubiquitous method of collecting customer requests for MAC services. Initially the company relied on faxed and e-mailed orders. Using these methods, the company was exerting a significant amount of effort re-working incomplete orders. This drove them to search for a communications tool capable of enforcing complete order submissions.

Athene was able to enforce order requirements and provide many other side-benefits. Since service orders (events) have a recorded lifecycle, customers are now able to status requests and run reports validating their service-level agreements.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Even the smallest companies can now afford needed tools. Athene's standard information and workflow management tools are built to support service orders following serial lifecycles.

The telecommunications industry often uses several carriers to provide the services needed by any given customer. While a telecommunications customer may think company "X" is their service provider, many different companies may be working behind the scenes to support their service. This arrangement works fine but has many built-in inefficiencies. Imagine how difficult it must be to offer a monolithic service front when behind the scenes the collaborating parties are all using independent information systems.

Operational Scenario:
One day while digging a trench for a new water main, a backhoe operator accidentally cuts a fiber-optic cable used to serve a large office building. The cable is owned and operated by a Competitive Local Exchange Carrier (CLEC) and is often leased by various carriers for "last-mile" services. Almost immediately after the cut, tenants of the building start contacting their service provider to report a loss of service.

As Athene subscribers, carrier "A" and the CLEC are able to easily communicate with each other. Hearing about the problem, carrier "A" opened an event and after determining the problem may be related to the local-loop, seamlessly passed ownership to the CLEC. While working the outage, the CLEC was able to set expectations and communicate progress. Because carrier "B" is also an Athene subscriber who initiated an event for the CLEC, the CLEC realized they must have a major problem not isolated to one customer. Carrier "B" even provides their customer with an Athene login. This login was initially used by carrier "B's" customer to report the problem and throughout the event's lifecycle was used to conveniently track resolution progress. In this scenario, carrier "B's" customer, carrier "B", and the CLEC were all able to collaborate with each other.

Meanwhile, carrier "C" (not an Athene subscriber) struggled to communicate their service needs. Using e-mails, phone calls, and faxes, carrier "C" was not effectively getting problems resolved or keeping people informed.

Tools and Services Used:
In exchange for low periodic fees, the collaborators in this scenario only need access to the Internet and an Athene login. With no servers or software to install or operate, the costs of ownership for this powerful business tool are greatly reduced. Athene's standard information and workflow management tools are easily focused for many telecommunications needs.

If Athene does not exactly match your business needs, JPS professional services can be used to produce custom "personality modules." To find out more, contact us from our "Contact Us" page.


The information on this page is confidential.
© 1998, 1999 Just Prudent Solutions, Inc.
Problems? Submit a bug report.
2/22/2020 3:30:51 AM