Setting Service-Level-Agreements (SLAs)
The ability to set and track service-level-agreements is powerful. When service expectations are established and tracked, customers know when to be happy and suppliers must stay on course. A fair and systematic system promotes healthy and rewarding business relationships.

Athene's workflow processing tools enable subscribers to establish and track service agreements. Each workflow template has its own set of commitments. As event milestones approach commitment jeopardy, they are automatically escalated to subscriber defined points. On-line reports are available to help analyze past performance.

The information on this page is confidential.
© 1998, 1999 Just Prudent Solutions, Inc.
Problems? Submit a bug report.
8/2/2021 7:51:18 AM