Setting Service-Level-Agreements (SLAs)
The ability to set and track service-level-agreements is powerful. When
service expectations are established and tracked, customers know when to be happy
and suppliers must stay on course. A fair and systematic system promotes
healthy and rewarding business relationships.
Athene's workflow processing tools enable subscribers to establish and track
service agreements. Each workflow template has its own set of commitments.
As event milestones approach commitment jeopardy, they are automatically escalated
to subscriber defined points. On-line reports are available to help analyze past
The information on this page is confidential.
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8/2/2021 7:51:18 AM